Reservation +91 33 4040 4040

TERMS & CONDITIONS

ARRIVAL

Check-in will be allowed only on submission of the original Confirmation Voucher. Confirmation Voucher is non transferable and is valid only if signed by the concerned authority. The room will not be retained beyond 8 pm. in case of late check-in unless informed at Raichak On Ganges Front Office at 03340404040/ or by email at frontdesk.tfr@neotiahospitality.com for The Ffort Raichak, frontdesk.tfs@neotiahospitality.com for The Ffort Suites, frontdesk.ak@neotiahospitality.com for Anaya nad frontdesk.gk@neotiahospitality.com for Ganga Kutir respectively regarding late arrival. Photo ID Proofs for the guests is mandatory. The same needs to be shown at the time of security check at Resort.Check/in is at 6:00pm and Check/out at 4:00pm.

DEPARTURE

Late check-out will be on sole discretion of Front Office Manager and the approval for the same has to be taken at the time of check-in subject to availability. However, the following charges would be levied. From i) 4:00 to 8:00 pm 25% of the room tariff. ii) 8:00 pm onwards full day charge of the room tariff. iii) On failure of the Guest to vacate the room on expiry of the check-out time mentioned in the confirmation voucher, Management shall have the right to remove the Guest and his/her belongings from the assigned room/s. iv) Bills must be settled on presentation by cash or credit card. In case of Bill to Company guest needs to sign the bills. Personal cheques will not be accepted. v) The Management will not in any way whatsoever be responsible for any loss and/or damage to Guests belongings or any other property from either the room or locker, or any other part of the hotel for any cause whatsoever including theft or pilferage.

CANCELLATION

Cancellation of a confirmed booking will only be accepted, if requested in writing 48 hours prior to the commencement of the check-in, subject to deduction of Rs 1000/- on per room basis as cancellation charges. The balance amount shall be adjusted with the next reservation within 30 days from the date of cancellation upon presentation of the original Cancellation Certificate.On premium dates like Durga Puja/ Christmas carnival/ event dates, the cancellation policy remains Non cancellable and Non refundable.In case of a No show or cancellation within 48 hours of the commencement of the check in, full amount will charged as retention charges.

MANAGEMENT

The Management can change any or all of the above Terms & Conditions at anytime at its sole discretion without any prior notice.All disputes, differences or questions arising out of this transaction shall be settled by arbitration as per provision of Arbitration and Conciliation Act 1996 and venue of such arbitration shall be at Kolkata only.In respect of the arbitration proceedings initiated pursuant to the transaction envisaged herein and in respect of all matters pertaining to this transaction only. The Civil Courts in Kolkata City shall have jurisdiction to the exclusion of all the other Courts.Notwithstanding anything stated above Raichak On Ganges shall not incur any liability to the Guest if it is not in a position of fulfill its obligation by reason of any war, civil commotion, force majeure, act of God or any notification or order of any court of law or government or the local body (s).