At Raichak on Ganges which is an integrated lifestyle development by Ambuja Neotia, its affiliates and subsidiaries (hereinafter collectively referred to as, “we” or “us” or “our”), we endeavour to provide our guests and clients, by offering outstanding services and experiences in our hotels, resorts, luxury residences and country homes. We value your business and your faith in us in delivering you a superior level of service
Personal identification information:
Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means the type of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Personal Information collected through www.raichakonganges.com about you may include, but is not limited to:
Promotions & Contests: Raichak on Ganges occasionally sponsors promotions and contests to give members the opportunity to win various prizes. We may combine Personal Information from promotions and contests with non-Personal Information collected through cookies and other means (described below.
Surveys: Raichak on Ganges occasionally sponsors optional customer surveys to improve our services. In the surveys, you provide personal information and answers to survey questions, both of which we may combine with data collected by cookies and through other means specified in this policy
How we collect user information:
When you use the Site, our servers automatically collects information as you browse our Site which includes the following:
Log Information: we may collect system log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site
Device Information: we may collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device & wireless network interface, or mobile phone number used by the device) and mobile network information;
Location Information: we may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may turn off some useful features.
Information We Collect From Other Sources: we may also obtain personal data from our hotels and from our third party service providers, booking agents, travel agents and corporate accounts (such as information relating to the credit of guests) and combine that with information we collect through our Services and Site where we believe that it is necessary to help manage our relationship with you.
Cookies: Raichak on Ganges also collects information by using technologies and methodologies that enable tracking, such as “cookies.” Cookies are small text files that are placed on your computer when you visit our Site and are stored on your computer by your web browser. These technologies allow us to recognize your computer so that we can display advertising that may be of interest to you. Cookies can only be read by the domain that placed them on your computer. As described in more detail below, you can change your browser settings to refuse to accept cookies. However, if you change your browser settings to refuse to accept cookies, we cannot tailor the Site to meet your needs to the same degree
Use of your personal information
We use information to contact you: We might use the information you provide, to interact or contact with you regarding our products or services or for other promotional purposes or your experience with us.
We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.
We use information to improve our services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website better. We may combine information we get from you with information about you we get from third parties.
We use information to send you transactional communications. We might send you emails or SMS about your bookings or other activities with us in connection with any contest or promotion to notify you if you are a winner and to send you information about, without limitation, future contests and promotions, special packages, and other information, which, we feel, may be of interest to you.
Law Enforcement/Legal Processes/Other Uses: Raichak on Ganges may disclose Personal Information to comply with the law or a court order, subpoena or other legal process, as requested by a governmental or law enforcement authority. We may also disclose Personal Information when we in good faith believe that it is either necessary to protect our property or is otherwise necessary. Raichak on Ganges may also disclose Personal Information to any of its sister concerns, or to any entity with which it merges or to which it sells any assets.
Other usage of the information shared We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us relating to the projects, properties, ventures or opportunities detailed on our sites or otherwise notified to you; to provide you with information about other goods and services we offer including that are similar to those that you have already purchased or enquired about; to provide you, or permit third parties to provide you, with information about opportunities, goods or services we feel may interest you. If you are an existing customer, we will only contact you by e-mail, SMS, telephone or your other preferred methods of contact, with information about opportunities, goods and services
We use information as otherwise permitted by law.
Sharing of information with third-parties
We may share your personal data:
PROTECTION OF YOUR PERSONAL INFORMATION
We take, and require any third party to take, reasonable precautions, including administrative, technical and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and such access is only granted to our employees and agents on a need-to-know basis. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the internet. For your own privacy protection, we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
We cannot guarantee that our Services and Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
Third party sites
RETENTION AND DISPOSAL OF YOUR PERSONAL INFORMATION
Your personal data will be retained in a form which enables us to identify you for no longer than it is necessary for the purposes for which the data was collected and used. Your personal data may be retained in certain files for a period of time as required by applicable law and following our data retention policies in order to comply with such financial or legal requirements, to properly resolve disputes or to troubleshoot problems.