ARRIVAL

Check-in will be allowed only on submission of the original Confirmation Voucher.

Confirmation Voucher is non transferable and is valid only if signed by the concerned authority.

The room will not be retained beyond 8 pm in case of late check-in unless informed to the Reservation department at 9831404040 or by email at reservation@neotiahospitality.com regarding late arrival.

Photo ID Proofs for the guests is mandatory. The same needs to be shown at the time of security check at Resort.

Check/in is at 1:00 PM and Check/out at 11 AM

Early check in charges as
i) early check in at 9-11 AM subject to availability at Rs 1000 per room
ii) early check in at 7-9 AM subject to availability at Rs 2000 per room
iii) early check in before 7 AM subject to availability at full day charge per room

 

DEPARTURE

Late check-out will be on sole discretion of Front Office Manager and the approval for the same has to be taken at the time of check-in subject to availability. However, the following charges would be levied. From

  1. i) 11:00 AM to 3 PM 25% of the room tariff.
    ii) 3 PM onwards full day charge of the room tariff.
    iii) On failure of the Guest to vacate the room on expiry of the check-out time mentioned in the confirmation voucher, Management shall have the right to remove the Guest and his/her belongings from the assigned room/s.
    iv) Bills must be settled on presentation by cash or credit card. In case of Bill to Company guest needs to sign the bills. Personal cheques will not be accepted.
    v) The Management will not in any way whatsoever be responsible for any loss and/or damage to Guests belongings or any other property from either the room or locker, or any other part of the hotel for any cause whatsoever including theft or pilferage.

 

CANCELLATION

Cancellation of a confirmed booking will only be accepted if requested 14 days prior to the commencement of the check in to avoid 100% retention charges.

Any cancellation coming on or less than 14 days prior to the check in will attract 100% retention charges.

Exceptions would only be made if there is any case of Covid or Medical Illness, Lock down and any other force majeure situation.

On premium dates like Durga Puja / Christmas Carnival / Event Dates the cancellation policy remains Non-cancellable and Non-refundable.

  1. A) In case of Covid / Medical illness the booking will be rescheduled within 90 days.
    B) For rest of the above situation specified in Point 3 shall allow the booking to be rescheduled within next 30 days.
    C) The difference in tariff will be applied in all cases.
    D) In case of covid and medical illness proper documents like doctor’s prescription, medical certificate etc will be required for doing the necessary amendments.

On premium dates like Durga Puja / Christmas Carnival / Event Dates the cancellation policy remains Non-cancellable and Non-refundable.

 

MANAGEMENT

The Management can change any or all of the above Terms & Conditions at anytime at its sole discretion without any prior notice.

All disputes, differences or questions arising out of this transaction shall be settled by arbitration as per provision of Arbitration and Conciliation Act 1996 and venue of such arbitration shall be at Kolkata only.

In respect of the arbitration proceedings initiated pursuant to the transaction envisaged herein and in respect of all matters pertaining to this transaction only. The Civil Courts in Kolkata City shall have jurisdiction to the exclusion of all the other Courts.

Not with standing anything stated above Raichak On Ganges shall not incur any liability to the Guest if it is not in a position of fulfill its obligation by reason of any war, civil commotion, force majeure, act of God or any notification or order of any court of law or government or the local body (s).

Entry to footloose is restricted to guests above 21 years only.